Shipping policy

DriftnDrive Shipping Policy

Thank you for shopping with DriftnDrive. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

DriftnDrive is an Australian business based in Melbourne, Victoria. We work with a network of Australian and overseas suppliers and warehouses to offer a broad range of automotive and motorcycle products.

This policy does not limit or exclude any rights you may have under the Australian Consumer Law, EU consumer law, or any other mandatory consumer protection law that applies to your purchase.

Order Processing

Orders are usually processed within 1 to 3 business days after payment is received.

Processing times may vary depending on product availability, supplier availability, warehouse location, customisation requirements, public holidays, high order volumes, or other circumstances outside our reasonable control.

If there is a significant delay affecting your order, we will contact you using the details provided at checkout where reasonably possible.

Product Availability

Products offered by DriftnDrive may be held by DriftnDrive, an Australian distributor or supplier, or an overseas supplier.

A product shown as available or in stock means that it is available for fulfilment based on the stock information available to us at the time. It does not necessarily mean that the product is physically stored at a DriftnDrive warehouse or within Australia.

Supplier inventory can occasionally change before our website is updated. If a product becomes unavailable after you place an order, we will contact you and provide an appropriate option, which may include waiting for new stock, selecting an alternative product, or receiving a refund where applicable.

Dispatch Locations and Supplier-Direct Fulfilment

Some products are held by our suppliers rather than at a DriftnDrive warehouse.

For certain products, we may arrange for the supplier to dispatch the order directly to you. This is known as supplier-direct fulfilment and may involve dispatch from an Australian or overseas warehouse.

Supplier-direct fulfilment allows us to offer a broader product range while reducing unnecessary freight, handling and warehousing costs.

Where a product is expected to be dispatched directly from an overseas supplier, we aim to identify this on the relevant product page and provide an estimated delivery timeframe where available.

The country or warehouse from which an order is dispatched does not affect your rights under the Australian Consumer Law or any other applicable consumer protection law.

Shipping Methods

Available shipping options will be shown at checkout before payment is completed.

Depending on your location, the product ordered, warehouse location and available carriers, shipping options may include standard shipping, express shipping or international shipping.

Express shipping refers to the delivery service used after dispatch and does not necessarily shorten product processing, supplier handling or preparation times.

Some products may have shipping restrictions due to size, weight, warehouse location, supplier limitations, courier availability, dangerous goods requirements, or local import rules.

Where applicable, these restrictions will be shown on the product page, at checkout, or communicated to you before dispatch.

Shipping Costs

Shipping costs are calculated based on factors including your delivery location, selected shipping method, package size, package weight, warehouse location and the products ordered.

Available shipping options and applicable charges will be shown at checkout before you complete your order.

All prices are shown in Australian dollars unless stated otherwise.

Delivery Times

Estimated delivery times may be shown on the product page, at checkout, in your order confirmation, or in your shipping confirmation where available.

Delivery estimates are provided as a guide and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by factors including:

  • carrier or courier delays;
  • customs clearance;
  • international transit delays;
  • supplier processing delays;
  • public holidays;
  • weather events;
  • incorrect or incomplete delivery details;
  • remote or regional delivery locations; and
  • other circumstances outside our reasonable control.

If your order is delayed, please contact us at jake@driftndrive.com.au and we will assist with tracking or carrier enquiries where possible.

International Shipping

DriftnDrive may offer international shipping to selected countries.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, clearance charges or other fees imposed by the destination country unless those charges are expressly included in the price or collected at checkout.

These charges are determined by the relevant government, customs authority or carrier and are generally outside DriftnDrive's control.

Before placing an international order, we recommend checking the import requirements, duties, taxes and product restrictions that apply in your country.

Customs and Import Clearance

Orders dispatched internationally, including supplier-direct orders, may be subject to customs processing in the destination country.

Customs clearance times can vary and may result in delays beyond the original delivery estimate.

Where additional information is reasonably required for customs clearance, you may be asked to provide it to the carrier or relevant authority.

DriftnDrive will provide reasonable assistance with customs or shipping enquiries where possible, but we cannot control the processing times of customs authorities.

EU and EEA Customers

For customers located in the European Union or European Economic Area, available shipping costs and delivery options will be shown before payment is completed where required.

If you exercise a statutory right of withdrawal, eligible refunds will be handled in accordance with our Returns and Refunds Policy and applicable law.

Where required by applicable EU or EEA law, we will refund the cost of the least expensive standard delivery option offered for the original order.

If you selected a more expensive delivery method, such as express shipping, any additional amount above the standard delivery cost may not be refundable where permitted by law.

Order Tracking

Once your order has been dispatched, tracking information will be provided by email or SMS where tracking is available.

Supplier-direct orders may use international carriers before being transferred to a local delivery carrier. In these circumstances, tracking information may change or may not update until the parcel reaches the next stage of the delivery network.

Tracking events are controlled by the relevant carrier and there may occasionally be delays between the physical movement of a parcel and the appearance of a tracking scan.

If your tracking details have not updated for a reasonable period, please contact us and we will assist with an enquiry where possible.

Incorrect or Incomplete Addresses

Please ensure that your delivery address, postcode, contact number and other delivery information are correct before placing your order.

If incorrect or incomplete information provided by the customer causes a failed delivery, return to sender, redirection or additional carrier charge, the customer may be responsible for reasonable additional delivery costs.

This does not apply where the issue was caused by DriftnDrive, the carrier, or where applicable consumer law provides otherwise.

If you need to change your delivery address after placing an order, contact us as soon as possible at jake@driftndrive.com.au.

We will attempt to update the address if the order has not already been processed or dispatched, but we cannot guarantee that an address can be changed after fulfilment has commenced.

Authority to Leave and Safe Drop

If you request or authorise a parcel to be left unattended, including through authority to leave, safe drop or carrier delivery instructions, responsibility for loss or theft after the parcel has been correctly delivered in accordance with those instructions may rest with you, subject to your rights under applicable consumer law.

If you believe a parcel has been incorrectly marked as delivered, delivered to the wrong location, or not delivered in accordance with your instructions, please contact us as soon as possible.

We will assist with a carrier investigation where reasonably possible.

Lost Shipments

If you believe your order has been lost in transit, please contact us with your order number and any relevant tracking information.

We may need to lodge an investigation with the carrier or supplier before confirming that a parcel has been lost.

If a shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include replacement or refund.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible.

Where reasonably possible, please provide:

  • your order number;
  • photos of the product;
  • photos of the external packaging;
  • photos of any internal packaging; and
  • details of the damage.

This information helps us assess the issue and, where appropriate, make a claim with the supplier or carrier.

Nothing in this section limits your rights under the Australian Consumer Law or other applicable consumer protection laws.

Missing or Incorrect Items

If your order arrives with an item missing or you receive a product different from the product ordered, please contact us as soon as possible.

We may request photographs or other reasonable information to help verify the issue.

Where an error is confirmed, we will provide an appropriate remedy in accordance with applicable consumer law.

Split Shipments

Orders containing multiple products may occasionally be dispatched separately where products are held at different warehouses or supplied by different suppliers.

In these circumstances, you may receive more than one tracking number and the parcels may arrive on different dates.

Unless otherwise stated, you will not be charged additional shipping costs solely because DriftnDrive chooses to split an order into multiple shipments.

Refused or Unclaimed Deliveries

If a parcel is refused, not collected, or returned to sender because delivery could not be completed, please contact us.

Where the return was not caused by a fault, incorrect item, misleading representation, carrier error, or another circumstance for which DriftnDrive is responsible, reasonable additional shipping or redelivery costs may apply.

Any refund will be processed in accordance with our Returns and Refunds Policy and applicable consumer law.

Returns and Refunds

This Shipping Policy should be read together with our separate Returns and Refunds Policy.

For information about change-of-mind returns, faulty products, incorrect products, exchanges, warranties, refunds, return shipping costs and EU withdrawal rights, please refer to our Returns and Refunds Policy.

Nothing in this Shipping Policy or our Returns and Refunds Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes to our fulfilment methods, suppliers, carriers, legal requirements or business operations.

The version published on our website at the time of your order will generally apply to that order, subject to any rights or obligations imposed by applicable law.

Contact Us

If you have any questions about shipping, supplier-direct fulfilment, delivery, tracking or an order delay, please contact us using the details below:

Sincerely,
The DriftnDrive Team